ozwin Terms & Conditions – Please Read Before Using the Platform

1.1 Age Requirement

Access to and use of the ozwin platform is strictly restricted to individuals who are aged 21 years or older. By registering an account, you represent and warrant that you are at least 21 years of age. ozwin reserves the right to request age verification documents at any time. Any account found to belong to a person under the minimum age requirement will be immediately closed and any funds held in the account may be forfeited in accordance with applicable procedures.

1.2 Geographic Restriction

The ozwin platform is operated and made available to residents of Bangladesh. Access from jurisdictions where online gambling is prohibited or requires a specific licence that ozwin does not hold is not permitted. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction. ozwin makes no representation that the platform is appropriate for use in any location outside its intended market.

1.3 Disqualifying Circumstances

• You are acting as an agent or representative for a third party when placing wagers.
• You are a current or former employee, director, or contractor of ozwin or any of its affiliate companies.
• You are using automated software, bots, or scripting tools to interact with the platform.
• You are a self-excluded player who has not completed the required exclusion period.

2.1 Registration Requirements

To use the ozwin platform you must complete the registration process by providing accurate, current, and complete information including your full legal name, a valid email address, date of birth, and contact details. You agree to maintain and promptly update your registration information to ensure it remains accurate and complete. ozwin reserves the right to verify your identity at any time and to suspend or terminate accounts where verification cannot be completed satisfactorily. Each individual may hold only one account. Opening multiple accounts is prohibited and will result in all duplicate accounts being closed.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. ozwin will not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure. You must notify ozwin immediately if you suspect any unauthorised access to or use of your account. ozwin recommends using a strong, unique password not used on other services.

2.3 Account Verification (KYC)

ozwin may require you to complete identity verification (KYC) procedures before processing withdrawals or as part of ongoing compliance obligations. Verification may require submission of a government-issued identification document, proof of address, and in some cases proof of payment method ownership. Failure to complete KYC verification within a reasonable time may result in the suspension of withdrawal functionality or, in cases of suspected fraud, account closure. All documents submitted for KYC purposes are handled in accordance with ozwin's Privacy Policy.

3.1 Accepted Payment Methods

ozwin accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) through a range of payment methods including but not limited to bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The list of available payment methods may be updated from time to time. All transactions are subject to the minimum and maximum limits applicable to the chosen payment method, as displayed at the time of the transaction. ozwin does not accept payments from third-party accounts. The name on your payment method must match the name registered to your ozwin account.

3.2 Deposit Processing

Deposits made via bKash, Nagad, and Rocket are typically credited to your ozwin account balance within seconds of confirmation by the payment provider. Deposits made via card payment may take up to 15 minutes to process depending on the issuing bank. ozwin does not charge fees on deposits; however, your payment provider may apply their own transaction charges. The minimum deposit amount is ৳500 unless otherwise stated for a specific payment method or promotional offer. ozwin reserves the right to return a deposit and request an alternative payment method if fraud is suspected.

3.3 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to the limits of that method. ozwin aims to process all verified withdrawal requests within 24 hours of submission. Processing times may vary depending on the payment provider and are outside ozwin's direct control. Withdrawals will not be processed until any applicable wagering requirements attached to bonus funds have been fully satisfied. ozwin reserves the right to perform additional verification checks before approving a withdrawal request.

3.4 Currency and Exchange

All account balances, wagers, and payouts on the ozwin platform are denominated in Bangladeshi Taka (BDT). ozwin does not apply currency conversion fees on BDT transactions. If your payment method operates in a different currency, any conversion will be applied by your payment provider at their prevailing rate and is entirely outside ozwin's control. ozwin recommends using BDT-denominated mobile wallets such as bKash, Nagad, or Rocket to avoid any unintended conversion charges.

4.1 General Bonus Conditions

All bonuses, free spins, and promotional offers made available to ozwin players are subject to specific terms and conditions that will be clearly communicated at the time the offer is presented. ozwin reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses are credited to your account balance and may be subject to wagering requirements before any winnings derived from bonus funds can be withdrawn as cash.

4.2 Wagering Requirements

Where a bonus is subject to wagering requirements, the applicable rollover multiplier will be stated in the offer terms. Wagering requirements must be met within the time period specified for the offer. Failure to meet wagering requirements within the specified period will result in the forfeiture of the bonus and any winnings accumulated from it. Certain game categories may contribute differently (or not at all) towards meeting wagering requirements, as specified in the individual offer terms.

4.3 Bonus Abuse

ozwin reserves the right to withhold, void, or reclaim any bonus, free spin winnings, or associated balance where it has reasonable grounds to believe that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: using multiple accounts to claim the same offer, placing offsetting bets to circumvent wagering requirements, exploiting promotional offers in a manner inconsistent with normal recreational play, or providing false information during registration to qualify for an offer. Where bonus abuse is confirmed, the account may be suspended or permanently closed.

5.1 Platform Use for Entertainment Only

The ozwin platform is designed and operated as an entertainment service for adults. Gambling is intended to be an enjoyable recreational activity. ozwin strongly encourages all players to set and maintain strict personal limits on the time and money they spend on the platform. Gambling with funds you cannot afford to lose, gambling to recover previous losses, or gambling as a primary income source are behaviours inconsistent with responsible play. If you feel your gambling behaviour is causing harm to yourself or others, you must use the responsible gaming tools available in your account settings or contact support immediately.

5.2 Responsible Gaming Tools

Every ozwin account includes access to a full suite of responsible gaming controls. These include deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and full self-exclusion. Deposit limits and session reminders can be activated and adjusted immediately from account settings. Self-exclusion requests are processed promptly and result in the account being locked from all gambling activity for the duration requested. ozwin will not send promotional communications to a self-excluded player during their exclusion period. To initiate self-exclusion or to access any responsible gaming tool, navigate to your account settings or contact the support team at [email protected].

6.1 Prohibited Activities

• Providing false, misleading, or fraudulent information during registration or at any point during account use.
• Using the platform for any form of money laundering, fraud, or other financial crime.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software errors, technical faults, or glitches in any game to obtain winnings not legitimately earned.
• Attempting to reverse engineer, copy, or distribute any part of the ozwin platform, its software, or game content.

7.1 Ownership of Platform Content

All content available on the ozwin platform, including but not limited to the website design, graphics, logos, text, software, game interfaces, and promotional materials, is the property of ozwin or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not grant you any right to copy, reproduce, modify, distribute, publicly display, or create derivative works from any content on the platform.

7.2 Third-Party Game Content

Games available on the ozwin platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in those games remain with their respective developers and licensors. ozwin holds the appropriate content distribution agreements to make those games available on the platform. Any misuse of game content outside the platform is strictly prohibited and may constitute infringement of third-party intellectual property rights.

8.1 Platform Availability

ozwin endeavours to maintain continuous platform availability but does not guarantee uninterrupted access to the website or any of its services. The platform may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, or circumstances beyond ozwin's control. ozwin will not be liable for any loss, including loss of winnings, arising from planned or unplanned platform downtime, interruptions to live game sessions, or delays in deposit or withdrawal processing caused by third-party payment providers.

8.2 Limitation on Claims

To the fullest extent permitted by applicable law, ozwin's total liability to any player for any claim arising out of or in connection with these Terms or the use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. ozwin will not be liable under any circumstances for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity. Nothing in these Terms excludes liability for fraud or for death or personal injury caused by negligence.

9.1 Amendments to These Terms

ozwin reserves the right to amend these Terms at any time. Where an amendment is material, ozwin will provide reasonable advance notice via a notice on the platform or by email to the address registered to your account. If you do not agree with the amended Terms, you must cease using the platform before the effective date of the amendment. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

9.2 Account Termination

You may close your ozwin account at any time by contacting the support team. Upon closure, any real-money balance remaining in your account (net of any outstanding wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC verification. ozwin reserves the right to close any account, with or without notice, where there is evidence of a breach of these Terms, fraudulent activity, or conduct that ozwin considers harmful to the platform, other players, or the integrity of games.

9.3 Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable international online gaming regulations. In the event of a dispute between you and ozwin, we encourage you to contact our support team in the first instance at [email protected]. ozwin will make every reasonable effort to resolve any dispute fairly and promptly. If a dispute cannot be resolved through direct communication, both parties agree to pursue resolution through binding arbitration in accordance with internationally recognised arbitration rules before resorting to litigation.